Frequently Asked Questions
Everything you need to know about your Atelier shopping experience.
What is the standard shipping timeframe?
Atelier offers worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do I determine my correct size?
We provide a detailed 'Size Guide' on every product page. Since our silhouettes range from tailored to oversized, we recommend comparing your body measurements against our specific garment dimensions for the best fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all Atelier tags still attached.
Where are your garments manufactured?
Atelier is committed to ethical craftsmanship. Our collections are produced in small batches across certified ateliers in Italy and Portugal, ensuring high-quality construction and fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Atelier pieces?
To ensure the longevity of our fabrics, we recommend following the specific care instructions on the internal garment label. Most of our silk and wool pieces are dry-clean only, while organic cotton items can be laundered on a cold, gentle cycle.